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| AASHTO A Transportation Executive Guide |
The research involved asking DOTs, via written surveys and site visits to selected agencies, to describe their organizational improvement programs and practices and to assess the impact of these methods on performance.
AASHTO A Transportation Executive Guide to Organizational Improvement
The information gathered serves to document many specific “best practices” so that any DOT’s desire to benchmark particular areas of interest can be expedited. The most important purpose of this research, however, is to provide a guide for CEOs and senior leaders to improve organizational performance. To achieve this purpose we searched for common themes among the DOTs that reported the greatest strengths in their approaches to improvement.
Much of this guide AASHTO A Transportation Executive Guide to Organizational Improvement is devoted to describing the commonalities that were discovered so that other DOTs can know not only what the characteristics of the best practices are, but also how the agencies approached the challenges of putting those practices in place
TABLE OF CONTENTS AASHTO A Transportation Executive Guide to Organizational Improvement :
CHAPTER 1: Introduction
Purpose and Overview
How to Use This Guide
Historical Perspective/Literature Review
CHAPTER 2: Best Practices in State DOTs
Findings
Common Themes
Driving Forces
Summary
Tools and Tips for Implementing Best Practices
Success Factor 1: Legacy Leadership
Success Factor 2: Champions
Success Factor 3: Measures of Success
Success Factor 4: Desire to Look in the Mirror
Success Factor 5: Alignment
Success Factor 6: Dialogue
Success Factor 7: Taking Care of Business
Success Factor 8: A Culture of Kaizen
Success Factor 9: Empowerment with Accountability
CHAPTER 3: Leadership Implications
CHAPTER 4: Showcase of Exemplary Programs and Practices
CHAPTER 5: Summary and Analysis of Survey Results
APPENDICES AASHTO A Transportation Executive Guide to Organizational Improvement
APPENDIX A: Survey and Compiled Results
APPENDIX B: Research Methods
APPENDIX C: Selection Process for Site Visits
APPENDIX D: How Site Visits Were Conducted
APPENDIX E: Literature Review References
APPENDIX F: Glossary
APPENDIX G: Overview of Transportation Agencies Visited
AASHTO A Transportation Executive Guide to Organizational Improvement
Item Code: AASHTO TEGOI-1
ISBN Number: 1-56051-357-8
Item Format: PDF File
Item Pages: 128 page
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